Best Western The Rose & Crown Hotel

A relaxing enjoyable 2 days

Pros: Location Nice building History Friendly staff Free parking

Great first night in executive twin but not great the second in a more expensive standard double.

Pros: Spacious, amazing staff, the receptionist, the night porter and lovely young lady at breakfast morning of the 31st Jan. Such gems of people! Love the character of the main building has been maintained.

Cons: I stayed one more night on a separate booking. It wasn’t as good as the first night. The standard double was not worth the price, and I paid more than the executive twin the night before. The executive twin had no issues at all and very comfortable, bathroom amazing. But in the standard double, the bathroom needed some attention, you do not get a coffee machine (something I didn’t realise at the time rebooking) and it was not as quiet - there was a constant rattling in the ceiling of room 410 that kept us up all night ight. Then the breakfast wasn’t quite the same the morning of the 1st. We waited a fair bit to be seated as the sign asks, were told exactly where to sit at breakfast (no one else there and would have liked to choose) plates were missing from the bar, they ask how your eggs are cooked and my eggs were overcooked. Not that deep but seems silly to ask and bring out something different but not even acknowledge it - I would have been fine, just that tiny bit of awareness makes the different. The coffee is filtered at breakfast but they do have a coffee machine that didn’t seem to be used. Again fine but the second morning it tasted a bit off so couldn’t drink it. It’s a real shame - paid more the second night and somehow got way less of an experience. Writing in this one so they see the comparison. Executive twin was fantastic but the second. Book of standard double including the breakfast service was far inferior - just confused how I paid more. Could have stayed elsewhere that night but came back based on the first night which it didn’t live up to sadly.

Pros: Breakfast was great, it's a shame they don't do evening meals but the walk into town is not too far

Historic, comfortable hotel in a good location, with great staff.

Pros: I had asked for a room with a walk in shower, and was allocated a room on the ground floor , next to the road. It was noisy and I asked for a change of room. The receptionist organised this without any problem, and I ended up in a room in a quieter area, with a 4-poster bed, which was spacious, comfortable, and with good facilities. The hotel is historic, with bags of character, the breakfast was plentiful and the cooked breakfast was delicious. The staff were all really helpful and pleasant, and the hotel is a five minute walk from a good Waitrose supermarket. I went for a walk up the hill to the town centre and Colchester Castle, which took about 10-15 minutes, at a good pace.

Cons: The tea/coffee at breakfast, which was served at your table, vould have been hotter, but other than that, I was very happy with all aspects of my stay.

A step back in time..

Pros: We love the age of the place and the original quirkiness.

Cons: We had a lovely stay but are room was in the newer part and we would of liked to be in the original part.

short but pleasant , the staff are all very welcoming , professional , and like a family .

Pros: Staff thoughtfulness to remember (as I had forgot) , what room we like when we visit. They full-filled our request . Room and en- suite spotless , heating superb as it was very cold weather wise ; we were very comfortable as we are when we stay ; its like a second home !

A Hidden Gem

Pros: The room was cosy, the staff friendly and very understanding! The breakfast was tasty! But the setting, a 17th century couching inn… priceless! Found a great deal and just had to revisit the city! Will stay here again!!!

Cons: The lack of an onsite restaurant was a bit of let down, not least as the bar area is a wonderful space.

Great experience.

Pros: Our room was not ready so we were upgraded to a newer room. More spacious and even had a coffee pod machine

Cons: Instructions how to use the shower. The pressure was very strong like a waterfall

Excellent stay!

Pros: Everything! Very comfortable and wonderful breakfast, full of choice

Pros: We stayed in the four poster room. Very large comfortable bed, warm room, excellent facilities. Staff were really helpful and friendly.

Cons: A cashless premises. No cash taken even at the bar. Usually I try to avoid places that refuse to take cash.